What to include
Tell us what happened and what you were doing just before it. Where possible, include your nickname or account ID, device model, iOS and game versions, and a screenshot. Never send passwords, verification codes, or payment details. Your account ID can be copied from the account management menu.
Trouble signing in
Use the same Apple Account or Google account you used to create your Proton profile. An Apple Hide My Email address may differ from your usual address. To use another sign-in method with the same progress, link it in your account before signing out of your current profile.
Progress on another device
Sign in to the same account and leave the game in its menu with an internet connection. If local and cloud saves differ, do not choose at random. Contact us with your nickname or ID and describe the progress you need. Do not reset the game or remove its data before the issue is understood.
Missing ad reward
Tell us which reward you selected and approximately when you watched the ad. A reward requires confirmation from the ad provider. If an ad did not load or was not completed, try again later; availability varies by network and region.
Settings and deletion
Language, music, and sound can be changed in game settings. Read the privacy policy for data questions and the account deletion page for deletion steps. Operator: individual entrepreneur Ostap Mykolaiovych Andreikiv (ФОП Андрейків Остап Миколайович), Ukraine; proton@kryga.com.ua.
Contact the team
proton@kryga.com.ua